Frequently Asked Questions

Everything you need to know about your BOSTANTEN experience.

What materials are used in BOSTANTEN products?

We specialize in high-quality genuine leather, including top-grain and vegan leather options. Each product is crafted with premium hardware and reinforced stitching to ensure durability and a luxury feel.

How long does shipping take?

Standard shipping typically takes 7-15 business days depending on your location. We provide a tracking number via email as soon as your order leaves our warehouse so you can monitor its progress.

What is your return policy?

We offer a 30-day return policy for items in their original, unused condition with all tags attached. Please contact our support team to initiate a return or exchange process.

Do you offer a warranty on your bags and wallets?

Yes, we provide a 1-year limited warranty covering manufacturing defects. This does not include normal wear and tear, accidental damage, or misuse of the product.

How should I care for my leather bag?

To maintain the quality of your leather, avoid prolonged exposure to direct sunlight and moisture. We recommend using a soft, dry cloth for cleaning and applying a leather conditioner every 3-6 months.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.